Services

Group Sessions*

Group sessions are funded and incudes a basic introductions, addressing barriers and concerns, open discussion and group focused coaching . A great way to meet new people with the same interests, needs and concerns, and sharing information. These are ideal for couples or friends and those not quite sure what its all about

One on One Sessions*

One on one sessions are funded and address individual concerns or issues that someone is reluctant to share in a and introduction session. These are short sessions and are generalised in subject response. These session are ideal for those who do not see a need for digital inclusion or who may be embarrassed about their understanding sills or abilities.

Personal Sessions

These sessions are the backbone of the company and are charged at a set fees with the first introduction free to establish coaching requirements and frequency of session tailored to the individuals need and availability. Such sessions are ideal for those who want to embrace technology and gain confidence and ability

Outreach Sessions

These are currently only available for those with wheel chair access in their homes. This is a charged service and is for those in remote areas or have difficulty with transport or travel in the local area or need specific coaching or a domestic device, appliance or systems including satellite navigation and follow the same approach as the personal Sessions.

* Please Note: Group and One on One session are subject to the availability of amenities and funding

Coaching Subjects

Group Sessions

Introduction

An overview of Elderly Digital Inclusion CIC, who we are and the personnel, what services we provide and how we are funded. Q&A

The Internet

A brief history of communication and introduction to the internet, what it is and how it can help people, and "Starting small" Q&A

Issues and Concerns

Open discussion as a group as to the issues and concerns participants may have and a presentation on staying safe. introduction to "You are in control" Q&A

Specific Topics

introduction to devices and equipment and the use of smartphone , tablets computers and home appliances. Over view of services available, video calls, social media, entertainment, shopping, banking, paying bills and "Making it work for you" Q&A

Q&A (Questions and Answer segment)

One on One Sessions

Issues or Concerns

Short discussions where specific issues, concerns, worries are addressed and guidance on how best alleviate them

Internet

More general information including who can provide services and general guidance

Devices

Overview of devices and how they can help you keep in touch with family and friends and setting basic rules of use when contacting families and friends

Shopping and Banking

Over view of how shopping and banking over the internet can help them and over view of what application are available.

Personal Sessions

Personal Issues

Open and frank discussions on areas that an individual has a problem, issue or concern and working out a process to resolve them

Internet Inclusion

Coaching on who the service providers are and what services they can provide and costs, how to contact them and getting internet set up at home and how to remain safe and secure while

Device Use

Coaching on how to use specific devices and actual practice sessions and developing confidence and gaining experience in using them and

Applications

Coaching on how to use specific applications for personal use such as grocery shopping, shopping from established retailers, shopping for gifts and presents, online banking and how to use the applications for managing finance and paying bills

Personal Sessions Cont.

Recognising Scams and Threats

Coaching on how to recognise scam call and potential threats via devices with practical exercises and standard industry advice for staying safe and secure

Further Development

Coaching on free courses and training that is available to expand knowledge and capabilities

Bespoke Sessions

These Coaching session are developed and written to address a specific subject and have written plans, objectives and goals set to measure progress and success

Making it work for you

Coaching on how best to utilise technology to work for you and define what to use and how to help develop a better quality of life

Outreach Session^*

Travel or transport issues

This coaching is the same as personal Sessions but does include elements form the One on One Sessions. Costs for traveling are included in these sessions

Home Appliances

Coaching sessions on the use of home appliances that have built in technology and incudes efficient use of these appliances such as setting timers. this also incudes smart TV,s recorders and satellite systems

Domestic Systems

Coaching on domestic systems such heating systems, stand alone radiators, fire alarm and security systems.

Other Devices or Systems

This coaching incudes other appliances, introduction to smart homes and the use of timers, satellite navigation systems and GPS.

* NOTE: prior to the outreach visit, it is recommended to let us the make and model of the equipment

Supporting Service

Instructions

The customer can request a simplified set of instructions on how to use a device or a specific function. This can be a numbers step by step guide or a pictorial guide and ideal for those who have difficulty remembering how to do things

Feed back

Getting feed back, good or bad, is vital for us to improve our services in supporting the community

Something Else

If you require coaching on anything related to digital technology, please contact us to discuss what it is and your requirements.

External Support

If we are not able to assist with coaching on a specific device or subject, we will assist out customer in finding the right subject matter expert

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